Privacy policy

LéSiL Privacy Policy

As a conscientious organization, LéSiL is strongly dedicated to a set of business principles and ethical standards that propel our company forward. Among these principles is a commitment to respecting individuals and safeguarding their privacy, starting with how we handle and protect the personal information we receive. To ensure the confidentiality of the personal data you provide us, we adhere to the following privacy principles:

• We only collect personal data that we consider relevant and necessary for conducting our business.
• Your personal data will not be disclosed outside of LéSiL unless we obtain your consent or are legally obligated to do so.
• Our goal is to maintain the accuracy and currency of your personal data.
• We implement appropriate security measures to prevent unauthorized access to your personal data.

Personal Data We Possess

At LéSiL, we possess various categories of personal data. Our customer records are maintained to support our services, including account management, payment processing, customer inquiries, product research and development, surveys, and direct marketing. We also keep personnel records for human resources purposes, such as recruitment, hiring, payroll, employee evaluations, and termination. Contractor records are maintained to effectively engage, manage, monitor, and evaluate our relationships with contracted personnel. Additionally, we hold personal data in records related to our business partners, officers, shareholders, visitors, and members of the public, as well as in other operational and administrative records.

The sharing of personal data

LéSiL will reveal personal data in instances where it is legally obligated to do so, such as complying with a court order or a request from a law enforcement agency. LéSiL may also transmit your personal data to third parties, including employees, partners in joint ventures, agents, contractors, business associates, and service providers, as required for the aforementioned purposes. In cases where personal data is shared with external organizations, it will only be done so with those who uphold privacy standards and are bound by a duty of confidentiality to LéSiL.

 

Personal Data Accuracy

LéSiL implements specific protocols to ensure that personal data remains reasonably accurate, complete, and relevant for its intended use. LéSiL strives to maintain the accuracy and currency of your data. Nevertheless, we depend on you to provide us with all significant details and promptly notify us of any errors or modifications in the information. Individuals have the option to update their personal data as necessary, as explained in the "How You Can Access or Correct Your Data" section below.

Retention of Personal Data
The policy of LéSiL is to keep personal data only for as long as necessary to fulfill the intended purpose (or any closely associated purpose) for which the data was intended to be used. This is done in accordance with the legal, statutory, and regulatory obligations that require data retention.

Security Measures for Personal Data

LéSiL has implemented appropriate physical, electronic, and managerial protocols to safeguard and protect personal data from unauthorized or accidental access, processing, deletion, or misuse.

Opting Out of Direct Marketing

If you do not want your personal data to be used for direct marketing activities, please send an email to cs@lesil.hk along with your name, notifying us of your preference.

Collection of Personal Data via Website

Through your use of this website, we may collect personal data such as your name, gender, age, telephone number, and email address. Additionally, certain information about your computer, such as the type of internet browser and operating system you use, as well as your internet service provider's domain name, may also be collected. While providing your personal data is not legally required, LéSiL may be unable to provide you with the services, facilities, and goods you require if you choose not to provide the requested information.

Utilization of Personal Data Collected via Website

LéSiL primarily utilizes the personal data collected through this website to provide you with the services, facilities, and goods you need. Additionally, we use the data to respond to your inquiries, gain an understanding of your needs, perform statistical analysis and analysis of website usage or customer requirements, conduct direct marketing activities, and inform you of any changes to the website or our services that may affect you.

Cookies

Certain web pages on this website utilize "cookies" to enhance your browsing experience. Cookies are text files stored in your computer's internet browser that retain your preferences. Cookies themselves do not provide your email address or other personal data. LéSiL only acquires such information if you voluntarily provide it on the website. However, once you provide personal data on the website, it may be linked to data stored in the cookie. Most browsers are initially set to accept cookies, but you can choose to disable them or receive notifications when they are set. Keep in mind that disabling cookies may limit certain functionalities of the website.

Accessing and Correcting Your Data

To update or rectify your personal information, you can send an email request to us at cs@lesil.hk. To safeguard your privacy and identity, LéSiL will take reasonable measures to verify your identity before granting access or making any necessary corrections to your personal data.

How to Get in Touch with Us

If you have any inquiries or concerns regarding LéSiL's Privacy Policy Statement, including how we handle data on this website, you can reach us at cs@lesil.hk. Unless stated otherwise, when we mention "LéSiL" on this site, we are referring to Chong's Group Limited in Hong Kong. We may modify this Privacy Policy Statement periodically. We encourage you to occasionally review this Privacy Policy Statement to stay informed about the most recent version.

Statement on Collection of Personal Information

LéSiL ("LéSiL," "we," "our," or "us") acknowledges and upholds your legal privacy rights when gathering, storing, utilizing, and transmitting personal data. This Personal Information Collection Statement (PICS) serves to elucidate our privacy procedures. Our commitment is to adhere to the provisions outlined in the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region, ensuring that our personnel strictly adhere to the highest standards of security and confidentiality. Provided below is information that outlines our protocols concerning the acquisition and utilization of your personal data.

Personal Information

The personal information stored by LéSiL consists of data such as your name and address, which were obtained directly from you. It also includes more detailed information like metering data and payment records that were gathered throughout your interactions with LéSiL.

Purpose of Collecting Information

LéSiL may utilize the personal information we have on file to provide you with goods and services, as well as for closely related purposes. Additionally, LéSiL may use this personal information for the following:

• Creating, maintaining, and closing accounts.
• Helping you better understand your usage patterns.
• Delivering the goods and services you have requested.
• Gaining insight into your needs.
• Responding to and following up on your inquiries.
• Processing payments and sales orders.
• Informing you about any changes to our services that may impact you.
• Conducting customer surveys.
• Developing new products and services.
• Undertaking research and performing statistical analysis.
• Engaging in direct marketing activities, which may involve appeals for non-profit organizations that are or are not connected to LéSiL.

You have the option to decide whether or not to provide us with your personal information. However, if you choose not to provide the personal information that was indicated as mandatory at the time of collection or not indicated as optional, LéSiL may only be able to offer you limited services or the goods you require.

Transfer of Personal Information

LéSiL is authorized to transfer your personal data to the following third parties for the aforementioned purposes:

• Service providers, including those located outside Hong Kong, are engaged by LéSiL for the stated purposes.
• Entities, including those outside Hong Kong, for the purpose of conducting research and preparing statistics related to the stated purposes.
• LéSiL will disclose data when legally required to do so and may respond to requests from law enforcement agencies or other government and regulatory authorities.

Access and Correction of Personal Information 

You have the right to request access to and correction of your personal information under the Personal Data (Privacy) Ordinance (Cap. 486). Requests should be submitted via email to cs@lesil.hk.

Direct Marketing

LéSiL may use your name, contact phone number, correspondence address, and email address for marketing services, products, LéSiL-organized events, and appeals for non-profit organizations. To exclude your personal data for direct marketing purposes, please email us at cs@lesil.hk or WhatsApp us at +852 59345659, providing your name and account number.

Privacy Policy Statement

To learn more about LéSiL's privacy policies and measures for personal data protection, please refer to our privacy policy statement accessible on the LéSiL website at https://www.lesil.hk.