• Order Processing Time

    We promise to get to work on processing your order as soon as we get it and in accordance with the details you give us.

    In most cases, the immediate delivery or in-store pickup options won't be available if the product you want is out of stock. Instead, our system will automatically recommend a delivery or pickup date and time that minimizes the total amount of time spent in production.

    If we are unable to fulfil your order as planned because of a delay in receiving new stock or because of some other unforeseen circumstance, you will be notified as soon as possible. We will then work with you to find a mutually agreeable solution, or issue a refund if necessary, per the terms of our "Return Policy."

  • Payment Method

    Credit cards (American Express, VISA & MasterCard), PayMe, FPS, Union Pay, Alipay, AlipayHK, WeChat Pay, PayPal, Apple Pay, and Google Pay.

  • Additional Information

    Our top priority is providing you with products that accurately reflect the descriptions and pictures you've seen online. Since flowers are made by nature, they can vary slightly in shape from one another. To achieve the same visual effect as shown in the product photos, our florists will modify their designs to work with the flowers they have on hand.

    Unpredictable flower availability can cause periodic shortages of certain complementary blooms. In such a case, we will find equivalent replacement flowers so as to not disrupt the overall effect.

  • Change/ Cancel order

    • Modify Delivery Information or Greeting Card Message

    To make alterations to the delivery details or content of your greeting card, kindly reach out to us at least two business days before the scheduled delivery.

    • Adjusting or Changing Ordered Product(s)

    If you wish to modify your ordered product(s), please get in touch with us for a discussion. Fees may apply based on the replacement of flowers.

    • Order Cancellation

    Due to our prompt order processing, which includes material acquisition, production, packaging, and shipping initiated immediately upon payment, customers are unable to cancel orders post-payment. For more information, kindly contact us via WhatsApp at +852 5934 5659